The shadow use of Gen AI in the consultation room

From The BMJ

The discussion centers on the informal and unofficial use of generative AI, termed "shadow AI," in clinical settings, exploring its integration into patient care alongside traditional doctor-patient interactions. A novel concept called "triadic care" is introduced, emphasizing the collaborative roles of patients, clinicians, and AI in enhancing diagnosis and management, while also addressing the challenges and implications of this emerging technology in medicine.

Key Takeaways

  • Shadow AI in healthcare is rising—20% of UK GPs use unofficial tools, no training needed!
  • Triadic care: A three-legged stool of patients, clinicians, and AI—because who doesn't love a stable arrangement?
  • Patients now arrive armed with savvy AI insights, challenging the stereotype of clueless web-searchers.
  • AI's empathy isn't human, but its engaging dialogue might just be the next best thing—emotionally speaking.
  • Despite AI’s allure, 70% of patients want doctors in the driver’s seat—because no one likes blind trust.

Mentioned in This Episode